Refund Policy
We want you to be happy with our work. Here is how refunds and cancellations work, in plain language.
Last updated: November 9, 2026Unstarted work is refundable
Payments for work not yet started are eligible for a refund, subject to any agreed third-party charges.
Contact us promptly
Tell us about delivery concerns within 14 days where possible. This does not limit your legal rights.
Clear refund processing
We aim to issue approved refunds within 10 business days, using the original payment method where possible.
Overview
TechWay Studio ("we", "us", "our") provides creative and technical services such as web design and development, graphic design, SEO, social media marketing, 3D design, app design and development, UI/UX design, and AI solutions and automation. Because each project is custom work that starts as soon as planning begins, our refund rules are based on how much work has been done.
The exact scope, price and timeline of your project are always set out in your quotation or written agreement. If your written agreement contains different terms, those terms generally apply, subject to applicable consumer protection laws.
Payments and project start
Most projects begin once the agreed advance or first milestone payment is received. The remaining payments are due as set out in your quotation, for example at design approval or before final files are released.
Work may begin after payment and project kickoff, as confirmed in writing. Refund eligibility depends on work actually performed and any agreed third-party costs.
When you can get a refund
- Before work starts. If you cancel before work begins, we refund payments for unstarted work. Any non-refundable third-party charges must have been disclosed and agreed in advance, where permitted by law.
- Work not yet done. If you cancel during a project, we review completed work and refund prepaid amounts attributable to work not yet performed, subject to your agreement and applicable law.
- We cannot deliver. If we cannot deliver agreed work, we offer a suitable remedy, which may include a refund for the undelivered portion.
- Payment mistakes. We correct verified duplicate charges or billing errors and refund any overpayment.
Work generally not eligible for refund
- Work already completed and delivered in accordance with the agreed scope
- A change of preference after an agreed design has been approved, where work meets the agreed brief
- Work already performed during delays caused by missing client content, approvals or feedback
- Specific marketing outcomes that were not contractually guaranteed, such as rankings, followers, traffic or sales
- Agreed, non-recoverable third-party charges already paid on your behalf (see section 7)
- Delivered source files, licences or assets, to the extent permitted by your agreement and applicable law
These examples do not override any statutory rights or remedies available to you under applicable law.
How it works for each service
Web Design & Development
Refund for milestones not yet started. Completed and approved milestones are not refundable.
Graphic Design
Delivered concepts and used revisions are not refundable. Unused work can be refunded.
SEO
Cancellation of ongoing work follows the notice period in your agreement. Completed work is generally non-refundable; rankings are not guaranteed.
Social Media
Cancellation follows the agreed notice period. Completed services and non-recoverable ad spend are generally non-refundable.
3D Design
Models and renders already built or delivered are not refundable. Unstarted stages can be refunded.
App Design
Completed, approved design or development milestones are generally non-refundable; unstarted milestones may be eligible.
UI/UX Design
Completed research, wireframes and approved designs are generally non-refundable; unstarted stages may be eligible.
AI Solutions & Automation
Completed discovery, integrations and delivered automations are generally non-refundable; unstarted milestones may be eligible.
Revisions and cancellation
Each project includes the number of revision rounds stated in your quotation. If you are not satisfied, please tell us early and we will work with you to put it right before a refund is needed. Extra revisions beyond the agreed rounds may be charged separately.
To cancel a project, email us in writing. The date we receive your email is treated as the cancellation date, and the refund rules above are applied from that date.
Third-party costs
Some costs are paid by us to other companies on your behalf, and we cannot get that money back. When disclosed and agreed in advance, non-recoverable charges may be deducted from an eligible refund, subject to applicable law. Examples include:
- Domain names, hosting and website plugins or themes
- Stock photos, fonts, models, textures and other licensed assets
- Advertising budgets paid to platforms such as Google or Meta
How to request a refund
Email us at the address below with your name and project details.
Tell us briefly why you are asking for a refund.
We review your request and may ask for more details.
We confirm our decision in writing.
Please contact us within 14 days of delivery or discovering an issue where practical, so we can investigate promptly. This is not a deadline that removes your statutory rights.
How refunds are paid
We aim to initiate approved refunds within 10 business days of written approval, usually to the original payment method where available. Your bank or payment provider may take additional time to post the funds. We will confirm the amount and method in writing.
Changes to this policy
We may update this policy from time to time. The version relevant to your project will be considered alongside your signed quotation or agreement and applicable law. Changes are shown by the "Last updated" date at the top of this page.
Contact us
For refund requests or any questions about this policy, email us at info@techwaystudio.com.
Nothing in this policy limits rights that cannot lawfully be excluded. Please review the applicable project agreement for specific terms.