Terms & Conditions

Introduction

Welcome to TechWay Studio. These Terms & Conditions govern your use of our website and the services we provide.

TechWay Studio provides professional digital and creative services, including Graphic Design, Website Design & Development, App Design & Development, UI/UX Design, AI Solutions & Automation, SEO & Digital Marketing, 3D & Packaging Design, Branding, and Social Media Management.

Throughout these Terms & Conditions, “TechWay Studio,” “we,” “our,” and “us” refer to our business, while “Client,” “you,” and “your” refer to any individual, business, organization, or entity purchasing or using our services.

These Terms describe our website use and general service conditions. A binding project agreement is formed through an accepted quotation, proposal, or other clear agreement, subject to applicable law.

If you do not agree with these terms, please do not purchase or use our services.

Services Offered

TechWay Studio offers the following services:

• Graphic Design and Branding
• Logo Design and Brand Identity
• Website Design and Development
• WordPress Design and Development
• Search Engine Optimization (SEO)
• Digital Marketing
• Social Media Management
• 3D Product Visualization and Rendering
• Packaging Design and Product Mockups
• App Design and Development
• UI/UX Design
• AI Solutions and Automation
• IT Consulting and Related Digital Services

The exact services, deliverables, pricing, and timelines will be specified in the relevant quotation, proposal, invoice, or written agreement.

Any service or deliverable not expressly included in the agreed scope will be treated as additional work and may incur additional charges.

We reserve the right to decline any project that is unlawful, fraudulent, misleading, abusive, or outside our reasonable technical capabilities.

Project Agreements and Approvals

Before commencing a project, TechWay Studio may provide a written quotation, proposal, invoice, or project brief.

The Client is responsible for reviewing the project scope, pricing, deadlines, deliverables, payment schedule, and other conditions before approving the project.

A project may be considered authorized when the Client accepts the proposal in writing, approves the quotation, pays the required deposit, or otherwise confirms authorization to begin work.

Any changes requested after approval may affect the final cost and delivery timeline.

Where a project-specific agreement conflicts with these general terms, the project-specific agreement will take precedence to the extent of the conflict.

Pricing and Payment Terms

All prices and payment requirements will be communicated through an official quotation, proposal, invoice, or written agreement.

Payment schedules are set out in each approved quotation or agreement. A common arrangement, where expressly agreed, is:

• Initial deposit: The amount stated in the approved quotation is due before work begins.
• Final or milestone payments: Due on the dates or milestones agreed in writing, including any payment due before final handover.
• Small Projects: May require full payment upfront if disclosed before acceptance.
• Monthly Services: SEO, digital marketing, social media management, maintenance, and other recurring services may require payment in advance for each billing period.
• Large Projects: May follow a milestone-based payment schedule agreed upon in writing.

The payment schedule specified in the approved quotation or invoice will take precedence over these standard arrangements.

The Client is responsible for making payments by the stated due dates using the payment methods authorized by TechWay Studio.

Any applicable taxes, bank charges, payment processing fees, or currency conversion costs will be disclosed or allocated according to the applicable agreement and law.

Work will not begin until the required advance payment has been received, unless otherwise agreed in writing.

Late Payments and Non-Payment

Timely payment is essential for maintaining project schedules and service continuity.

If a payment becomes overdue, TechWay Studio may send a written reminder requesting settlement.

If payment remains outstanding, we reserve the right, subject to applicable law and the agreed contract, to:

• Pause or suspend work until payment is received.
• Reschedule delivery dates.
• Withhold unpaid deliverables and ownership transfers.
• Suspend ongoing services after appropriate notice where contractually permitted.
• Terminate the project if a material payment breach remains unresolved.
• Recover reasonable collection costs where legally recoverable.

Any late-payment charges must be disclosed in the applicable agreement or invoice and must comply with applicable law.

TechWay Studio will not be responsible for delays caused by late payments, missing approvals, or other Client-related issues.

Payment of overdue invoices does not guarantee that the original delivery schedule can be maintained.

Refund and Cancellation Policy

TechWay Studio provides customized services that may involve professional time, creative development, research, planning, software, and third-party resources.

Refund eligibility will depend on the services purchased, the work completed, the applicable agreement, our Refund Policy, and mandatory legal requirements. Where documents differ, mandatory law and any specifically agreed written terms take precedence.

6.1 Advance Payments

Advance payments are used to reserve project time, begin planning, and cover initial work and related costs.

An advance payment is not automatically refundable once work has commenced. However, any refund will be assessed based on the work completed, costs incurred, agreed cancellation terms, and applicable law.

Nothing in this policy removes a refund right required by law.

6.2 Client-Initiated Cancellation

Clients may request project cancellation by providing written notice to TechWay Studio.

Upon cancellation, the Client may be responsible for payment for work completed, approved milestones, and reasonable non-recoverable expenses incurred before cancellation, as permitted by the agreement and applicable law.

Any prepaid balance for work not performed will be assessed fairly under the project agreement, our Refund Policy, and applicable law.

6.3 Refunds for Completed Work

Completed work, approved milestones, and properly performed services are not automatically refundable merely because the Client changes their mind or no longer wishes to proceed.

If a deliverable materially fails to meet the agreed written specifications, the Client should notify us promptly with a clear explanation. We will review the issue and may offer an appropriate correction, revision, replacement, or other remedy in accordance with the agreement and applicable law.

6.4 Cancellation by TechWay Studio

TechWay Studio may cancel or suspend a project due to non-payment, material breach, unlawful requests, abusive conduct, or other reasonable contractual grounds.

If TechWay Studio cancels a project without Client breach and cannot deliver the paid scope, any refund or other remedy will be assessed according to the undelivered work, the agreement, and applicable law.

6.5 Refund Processing

Approved refunds will generally be returned through the original payment method where possible.

We aim to initiate approved refunds within 10 business days after approval, where reasonably possible. The receiving bank or payment provider may require additional time. Mandatory statutory deadlines take precedence.

Revisions and Additional Work

The number of revisions included in a project will be specified in the applicable proposal or agreement.

A revision means a reasonable adjustment to an existing design, concept, or deliverable within the original agreed scope.

The following may be treated as additional work:

• Requests for completely new concepts after approval.
• Major redesigns or changes in creative direction.
• Additional pages, features, graphics, or deliverables.
• Changes to previously approved requirements.
• Requests beyond the agreed revision allowance.

Additional work may require a separate quotation, additional payment, and an updated delivery schedule.

Clients should provide clear and consolidated feedback to avoid unnecessary delays.

Approval of a concept, design, or milestone confirms acceptance of that stage, subject to any remaining obligations expressly stated in the agreement.

Client Responsibilities

The Client agrees to:

• Provide accurate project information and instructions.
• Supply required text, images, logos, content, and brand assets.
• Ensure that supplied materials may legally be used for the intended purpose.
• Provide timely feedback, approvals, and payments.
• Review all deliverables carefully before final approval.
• Maintain appropriate backups of their own data and assets.
• Provide necessary access to relevant accounts and systems.
• Ensure that business claims, advertising content, and supplied materials comply with applicable laws.

Delays caused by missing content, late feedback, incomplete instructions, or delayed approvals may result in revised deadlines and additional costs.

TechWay Studio may refuse to use materials that reasonably appear unlawful, fraudulent, infringing, or unsafe.

Project Timelines and Delivery

Estimated delivery times will be communicated before or during project commencement.

Timelines depend on timely payments, Client approvals, availability of content, project complexity, and third-party services.

Delivery dates may be extended because of scope changes, delayed feedback, technical issues, third-party outages, or circumstances beyond our reasonable control.

Unless a fixed deadline is expressly agreed in writing, all delivery dates are estimates rather than guaranteed deadlines.

We will make reasonable efforts to communicate significant delays and provide revised timelines where appropriate.

Website Design and Development

Website projects will be completed according to the agreed specifications and approved scope.

Unless expressly included, the following may involve additional charges:

• Domain registration and renewal.
• Web hosting and server costs.
• Premium themes, plugins, and software licenses.
• Third-party integrations and API subscriptions.
• Additional pages, functionality, or custom development.
• Content writing, translation, photography, and licensed assets.
• Ongoing maintenance, updates, backups, and technical support.

Clients are responsible for renewing domains, hosting services, subscriptions, and licenses registered in their own accounts.

TechWay Studio does not guarantee uninterrupted website availability, compatibility with every browser or device, or continued functionality of third-party tools.

Where the Client controls their own website or hosting account, they are responsible for maintaining appropriate access security and backups.

Website migrations, restoration, troubleshooting, or additional development outside the agreed scope may incur additional fees.

Intellectual Property and Deliverables

Ownership of final deliverables, source files, licenses, and any intellectual property transfer will be specified in the written project agreement. Unless otherwise agreed, transfer of rights to commissioned final work occurs only after all applicable payments have been received, to the extent those rights are transferable.

Pre-existing tools, code libraries, templates, methods, third-party software, fonts, stock assets, and other licensed materials remain subject to their respective ownership and license terms. We will identify material third-party license requirements where applicable.

Clients must not assume that all editable source files or exclusive rights are included unless expressly stated in the agreed scope.

Confidentiality and Data Protection

Each party should use reasonable care to protect confidential project information received from the other party and disclose it only as necessary to perform the agreed services or as required by law.

How we handle personal information collected through our website is explained in our Privacy Policy. Projects involving personal data, account access, or regulated information may require a separate written data-processing or confidentiality agreement.

Clients should provide access through secure methods and avoid sending passwords or sensitive credentials through unsecured messages.

Third-Party Services and AI Tools

Projects may rely on third-party hosting, domains, payment services, advertising platforms, plugins, APIs, app stores, or AI services. Availability, pricing, policies, and performance of these providers are outside our direct control.

AI-generated drafts, outputs, or automations may require human review, testing, fact-checking, and ongoing monitoring. We do not guarantee that automated or AI-generated outputs will always be accurate, uninterrupted, suitable for regulated decisions, or free of third-party restrictions.

Any external subscription costs, usage fees, and responsibility for ongoing account management will be agreed in the project scope.

Warranties, Liability and Results

We aim to perform our services with reasonable care and skill consistent with the agreed scope. We do not guarantee particular search rankings, advertising results, sales, leads, social media growth, or uninterrupted third-party platform availability.

Any warranty, support period, liability limitation, or remedy specific to a project should be set out in its written agreement. Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

Changes, Disputes and Contact

We may update these website Terms for future use and will show the revised date above. Changes do not automatically alter an existing signed agreement or remove rights that have already arisen.

If a dispute arises, please contact us first so we can review the issue and seek a practical resolution. Any governing law, jurisdiction, or formal dispute-resolution process should be stated in the applicable project agreement, subject to mandatory law.

For questions about these Terms, contact info@techwaystudio.com or visit our Contact page.